FAQ

PAKMAN is a premium men’s performance underwear brand built around comfort, confidence and performance. Every pair is designed for natural lift, support, breathability and a clean athletic fit that works for the gym, the office and everything in between.

One brand, two choices.

PAKMAN is our everyday performance fit — natural lift, all-day support and breathable comfort, with no enhancement pouch.

PAKMAN Confidence adds our Confidence Pouch™ Technology for enhanced frontal support, secure positioning and a more defined profile.

Everything else — the fabric, the fit, the sizing — is the same across both.

Confidence Pouch™ Technology is the specialised front design found in every PAKMAN Confidence boxer brief. It is designed to provide additional frontal support, natural lift, secure positioning and an improved profile, while keeping you comfortably supported throughout the day.

95% cotton and 5% spandex, with a breathable, moisture-wicking, four-way stretch construction.

PAKMAN and PAKMAN Confidence launch in black. Join our list at the bottom of any page to be first to hear about new releases.

Both PAKMAN and PAKMAN Confidence are available in S, M, L, XL and XXL.

Use your natural waist measurement. S fits a 28–30 inch waist, M 32–34, L 36–38, XL 40–42 and XXL 44–46. Full measurements in centimetres and seam lengths are on our Size Guide.

If your measurement falls between two sizes, we recommend sizing up for a more relaxed fit.

Yes. PAKMAN is made with breathable, moisture-wicking performance fabric designed to keep you comfortable throughout the day.

Yes. The flexible four-way stretch fit and secure support are designed to move with you during training.

Yes. PAKMAN is designed for all-day comfort — from long workdays to the gym, travel and everyday life.

Yes. Every style is available as a single, a 2-pack or a 3-pack, and the multi-packs save you money against buying singles. Choose your pack size alongside your size on the product page.

Yes. Customers receive free U.S. shipping on orders of $60 or more. The $60 minimum is calculated after discounts and before any applicable taxes or optional package protection charges.

Orders are typically processed within 1–2 business days after payment is confirmed. Orders placed on weekends or holidays begin processing on the next business day.

Standard U.S. shipping is $5.95 and is estimated to arrive within 3–5 business days after the order has shipped. Expedited shipping is $14.95 and is estimated to arrive within 1–2 business days after shipment, where available.

Full details are on our Shipping page.

PAKMAN currently ships within the United States.

Package Protection is an optional $3.75 add-on you can select in your cart. It provides additional coverage for eligible orders that are lost, stolen, or damaged while in transit.

If you experience a shipping issue with a protected order, contact us with your order number, tracking information and any photographs requested. Once the claim has been reviewed and approved, PAKMAN may provide a replacement, refund, store credit or other appropriate resolution.

It does not cover an incorrect or incomplete address provided by the customer, refusal of delivery, fraudulent claims, or circumstances otherwise excluded under the Package Protection terms.

Once your order ships you will receive a shipping confirmation email containing your tracking information. Please allow up to 24 hours after receiving that email for tracking to update within the carrier’s system.

Check around the delivery location including porches, side doors, mailboxes and garages, check with household members or neighbours, and allow up to 24 hours — carriers occasionally mark packages delivered shortly before actual delivery. Then contact the carrier using your tracking number.

If it still cannot be located, contact us. If you purchased Package Protection, please mention it so we can start the claim process.

Contact us as soon as possible after ordering. If the order has not been processed or shipped we will make reasonable efforts to update it. Once an order has shipped we cannot guarantee the address can be changed or redirected, and additional shipping charges may apply if a package is returned due to an incorrect or incomplete address.

You must request a return or exchange within 30 calendar days of your order’s confirmed delivery date. To begin, contact us through our Contact page with your name, order number, the item being returned and the reason.

Merchandise must be unworn, unwashed, unused, free from odors, stains or damage, in its original sealed packaging and accompanied by proof of purchase.

For health and hygiene reasons, underwear removed from its original sealed packaging cannot be returned or exchanged, except where an item arrives defective, damaged or incorrect, or where otherwise required by applicable law.

See our full Returns, Exchanges & Refunds policy.

Returned merchandise is inspected after it is received and you will be notified whether the refund has been approved or denied. Approved refunds are issued to the original payment method within five business days after inspection. Banks and payment providers may require an additional five to ten business days to post the refund to your account.

Customers are responsible for return-shipping costs on regular returns, sizing changes and exchanges. We recommend a trackable service, as PAKMAN cannot be responsible for returned packages until they are received.

If PAKMAN sent an incorrect item, or the product arrived damaged or defective, we will provide return instructions and cover the eligible return-shipping cost.

Contact us within seven calendar days of delivery with your order number and clear photographs of the merchandise, packaging and shipping label. Please do not discard the original packaging until your claim has been reviewed.

We will review the claim and provide the appropriate replacement, refund, store credit or other resolution.

Yes. Checkout is handled by Shopify’s secure checkout and your payment information is processed securely. We never see or store your card details.

Use the form on our Contact page and select the reason that best matches your enquiry. Please include your full name, order number and tracking number so we can assist you as quickly as possible.