Return request period
Customers must request a return or exchange within 30 calendar days of the order’s confirmed delivery date.
To begin a return, contact PAKMAN Customer Support through our Contact page. Include your name, order number, item being returned and reason for the request. Returns sent without prior authorization may not be accepted.
Return eligibility
To qualify for a return or exchange, merchandise must be:
- Unworn
- Unwashed
- Unused
- Free from odors, stains or damage
- In its original sealed packaging
- Accompanied by proof of purchase
Opened underwear
For health and hygiene reasons, underwear that has been removed from its original sealed packaging, tried on, worn or washed cannot be returned or exchanged.
Exceptions may apply when an item arrives defective, damaged or different from what was ordered, or when otherwise required by applicable law.
Multi-packs must be returned as a complete set, with every item unopened, unused and in its original sealed packaging.
Return shipping costs
Customers are responsible for return-shipping costs for regular returns, sizing changes and exchanges. We recommend using a trackable shipping service, as PAKMAN cannot be responsible for returned packages until they are received.
If PAKMAN sent an incorrect item or the product arrived damaged or defective, PAKMAN will provide return instructions and cover the eligible return-shipping cost.
Original shipping charges
Original shipping and expedited-shipping charges are nonrefundable.
Original shipping charges may be refunded when the return results from a damaged, defective or incorrect item sent by PAKMAN, or when otherwise required by law.
Refund processing
Returned merchandise will be inspected after it is received. Customers will be notified whether the refund has been approved or denied.
Approved refunds will be issued to the original payment method within five business days after inspection. Banks and payment providers may require an additional five to ten business days to post the refund to the customer’s account.
Damaged, defective or incorrect items
Contact PAKMAN within seven calendar days of delivery if an order arrives damaged, defective or incorrect. Include the order number and clear photographs of the merchandise, packaging and shipping label.
PAKMAN will review the claim and provide the appropriate replacement, refund, store credit or other resolution.
